Privacy Policy

Terms & Conditions

Effective Date: [Insert Date]

By accessing or using any of our products or services, you agree to the following Terms & Conditions:

1. Services Offered

We offer computer/laptop/mobile sales, repairs, accessories, and IT-related services. All services are provided on a best-effort basis.

2. Warranties

• New products are covered under manufacturer warranty.
• Repairs come with [e.g., 30-day] service warranty unless stated otherwise.
• Warranty voids if tampering or physical damage occurs after service.

3. Estimates and Payments

• Estimates are free for diagnostics.
• Full payment is required upon completion of service or before product delivery.
• No refund on diagnostic or labor charges after service is rendered.

4. Customer Responsibilities

• Backup your data before handing over any device. We are not liable for data loss.
• Pick up devices within 30 days of service completion. Unclaimed devices may be recycled or disposed.

5. Limitation of Liability

R.K. Computer Sales & Service is not responsible for:

• Damage caused by third-party software/hardware after delivery.
• Data loss during repair.
• Indirect or consequential damages.

6. Governing Law

These Terms are governed by the laws of Delhi, India. Any disputes will be resolved in local courts.

Privacy Policy

Effective Date: 1/5/2025

R.K. Computer Sales & Service values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our store, website, or use our services.

1. Information We Collect

• Personal Information: Name, phone number, email address, billing/shipping address.
• Device Information: Model number, serial number, and condition of devices brought in for repair.
• Payment Information: Payment method details (processed securely via third-party services).
• Website Usage Data: IP address, browser type, pages visited (if applicable to online services).

2. How We Use Your Information

• To fulfill sales and service orders
• To communicate regarding repairs or services
• To send receipts, invoices, or updates
• To improve customer service
• For warranty or service history tracking

3. Sharing of Information

We do not sell or rent your information. We may share your data with:

• Payment processors (e.g., Razorpay, PayPal)
• Service partners (for warranty claims or specialized repairs)
• Legal authorities if required by law

4. Data Security

We take reasonable measures to protect your data from unauthorized access, alteration, or destruction. However, no method is 100% secure.

5. Your Rights

• Request access to your stored data
• Ask us to correct or delete your information (unless legally required to retain it)
• Opt out of marketing communications at any time

6. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at our premises or website.

7. Contact

R.K. Computer Sales & Service
H.No.-UG-2,3,&9, Umdesh Bhawan, WZ-3, Palam Village Rd, Palam Village, Palam, New Delhi, Delhi, 110045
📧 Email: rkcomputersalesandservice@gmail.com
📞 Phone: +91 9899 222 336, +91 9899 444 336